Privacy

Privacy Policy for Fendous Sustainable Solutions

Last updated: February 18, 2025

Introduction:

At Fendous Sustainable Solutions, we prioritize your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our Service. We use your Personal Data to enhance and deliver our Service. By using our Service, you consent to the collection and use of your data as described. Your privacy rights are important to us, and we ensure compliance with relevant laws.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

  • Account: A unique account created for you to access our Service.
  • Affiliate: An entity that controls, is controlled by, or is under common control with the Company.
  • Application: Refers to Fendous CRM, PLS and AI, the software provided by the Company.
  • Company: Fendous Sustainable Solutions Aps, located at Valdermarsgade 8 1 TV, 9000 Aalborg, Denmark. CVR-no. 43257196
  • Cookies: Small files placed on your device by a website that store details about your browsing history.
  • Country: Denmark.
  • Device: Any device used to access the Service such as a computer, phone, tablet.
  • Personal Data: Any information that can identify an individual directly or indirectly.
  • Service: Refers to the Fendous CRM, PLS and AI Application or the Website (or both).
  • Service Providers: Third-party entities that assist in providing the Service, including payment processors and customer support.
  • Usage Data: Data automatically collected from your interaction with the Service such as IP address, browser type. for example, the duration of a page visit.
  • You: The individual accessing or using the Service or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Website refers to Fendous Sustainable Solutions, accessible from https://www.fendous.com

Information We Collect

Personal Data

While using our Service, we may ask for the following personally identifiable information:

  • Email address, Name (First and Last)
  • Phone number
  • Address (including State, ZIP/Postal code, City),
  • Bank account information (for transaction purposes)

We may also ask for information required to verify your identity and facilitate transactions, such as:

  • Date of birth
  • Passport or National ID
  • Bank card statement and Additional address-linked data

Usage Data

We automatically collect certain data about how you use our Service, including IP address, browser type, browser version, Pages visited, time spent on pages, device identifiers. If you access the Service via mobile, we may collect device-specific data such as device ID, operating system, and mobile browser type.

Information from Third-Party Social Media Services

If you choose to create an account through or log in via third-party services such as

  • Google
  • Facebook
  • Twitter
  • LinkedIn
  • Instagram

we may collect personal information linked to your third-party account such as name, email address, and activity.

Application Usage Information

With your permission, we may collect:

  • Location data, phone contacts, photos, and other device data to provide features of our application. You can enable or disable access to these at any time via your device settings.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze usage of our Service. These include:

  • Session Cookies: Temporary cookies that are deleted once you close your browser.
  • Persistent Cookies: Cookies that stay on your device for a longer period to remember your preferences.

Cookies help us provide and improve our Service

Types of Cookies We Use:

  • Necessary Cookies to authenticate users and prevent fraudulent account use
  • Web Beacons: Electronic files (clear gifs, pixel tags) used to count visitors and track engagement.
  • Functionality Cookies: Store user preferences such as language settings.
  • Analytical Cookies: Help us analysed website traffic and user behaviour.
  • Other Cookies: Unclassified cookies that may serve additional purposes.

Use of Your Personal Data

We use your personal data for the following purposes:

  • To provide and maintain the Service, including monitoring its usage.
  • To manage your Account and allow access to various functionalities of the Service.
  • For transaction processing, such as fulfilling product or service purchases.
  • To contact you with updates, security notifications, or customer support.
  • To send promotional communications (with your consent).
  • For business transfers, such as in the case of mergers or acquisitions.
  • To improve our Service, including analyzing trends and user behaviour.

Sharing Your Data

We may share your personal information in the following scenarios:

  • With Service Providers who help us deliver and improve the Service such as payment processors, email services.
  • During business transfers, such as mergers or acquisitions.
  • With Affiliates, ensuring that they adhere to this Privacy Policy.
  • With business partners for special offers or joint promotions.
  • With other users if you engage in public areas of the Service, or through Third-Party Social Media Services.
  • With your consent, for any other purpose.

Data Retention

We will retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting purposes. Usage data may be retained for shorter periods unless it's needed for security or to improve our Service.

 

Data Transfers

Your personal data may be processed in countries outside of your location, including jurisdictions with different data protection laws. By using our Service, you consent to this data transfer.

Deletion of Your Personal Data

You have the right to request access to, correction of, or deletion of your personal data. You can manage your information through your Account settings or contact us directly for assistance.

Security of Your Data

We implement commercially acceptable security measures to protect your personal data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Disclosure of Your Personal Data

Business Transactions

If the Company undergoes a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will provide notice before any such transfer occurs, and your data becomes subject to a different privacy policy.

Law Enforcement

Under certain circumstances, we may be legally required to disclose your personal data in response to valid requests from public authorities such as courts or government agencies.

Other Legal Requirements

The Company may disclose your personal data in good faith to comply with legal obligations, protect its rights or property, prevent misconduct, safeguard user safety, or defend against legal liability.

Security of Your Personal Data

We prioritize the security of your personal data. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we implement commercially acceptable security measures, we cannot guarantee absolute security.

Processing of Your Personal Data

Our Service Providers may access and process your personal data. These third-party vendors collect, store, use, and transfer information about your activity on our Service in accordance with their respective privacy policies.

Payments

We offer paid products and services through the Service and may use third-party payment processors.

We do not store or collect your payment card details. These details are provided directly to our third-party payment processors, who handle them under their privacy policies. These processors comply with PCI-DSS standards, ensuring secure payment information handling.

If you make a payment via bank transfer, we may request additional information to facilitate the transaction and verify your identity.

Usage, Performance, and Miscellaneous

We may use third-party service providers to enhance and improve our Service.

  • Google Places
    Google Places is a service operated by Google that provides location-related information. It may collect data from you and your device for security purposes.

Privacy Policy: Google Privacy Policy

Job Applications Recruitment Process:

When you apply for a job, we process your application data to assess your suitability for a position. For unsolicited applications, your data is reviewed and, if not relevant, deleted immediately. For advertised positions, if you are not selected, your application is deleted once the position.

Legal Basis: Processing is based on our legitimate interest (GDPR Article 6(1)(f)). Further Information: If you enter into a recruitment process or are hired, we will provide you with additional details on how your data is processed.

Children’s Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal data from anyone under this age. If you are a parent or guardian and discover that your child has provided us with personal data, please contact us.

If we learn that we have inadvertently collected personal data from a child under 13 without verified parental consent, we will take appropriate steps to delete such information.

In cases where parental consent is legally required for data processing, we may request such consent before collecting and using the information.

Links to Other Websites

Our Service may contain links to third-party websites. We strongly recommend reviewing the privacy policies of any external sites you visit, as we do not control or take responsibility for their content, privacy policies, or practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you via Email, a prominent notice on our Service, an update to the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed of any changes.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

  • By mail: Valdermarsgade 8 1 TV, 9000 Aalborg
  • CVR-no: 43257196